Portfolio | Lakhan Singh

About Me

I am a Product Manager with 4+ years of experience driving AI-powered and SaaS-based product innovation across HR, Ecommerce, and Conversational AI platforms. I have proven success leading cross-functional teams to design, prioritize, and deliver intelligent chatbots, virtual assistants, and digital customer journeys.

I am adept at managing product backlogs, defining roadmaps, and aligning stakeholders in Agile/Scrum environments to enhance customer satisfaction, operational efficiency, and business value. My expertise spans Conversational AI, Customer Experience design, and data-driven product development.

With a track record of delivering measurable results—including automating 45% of query load through AI chatbots, improving customer satisfaction by 20%, and achieving >95% on-time sprint completion—I bring a results-oriented approach to product management.

Skills

🎯

Product Ownership

Backlog prioritization, roadmaps, requirement grooming

🤖

Conversational AI

Chatbots, NLP, Dialogflow, Rasa, Virtual Assistants

👥

Customer Experience

Journey design, CX analytics, personalization

⚡

Agile/Scrum

Sprint planning, cross-functional collaboration, UAT

📊

Analytics & Insights

GA4, Mixpanel, Power BI, A/B Testing

🤝

Leadership

Stakeholder management, risk assessment, compliance

Education

2014

Bachelor of Engineering (B.E.)

Dr. A.P.J. Abdul Kalam Technical University

Electronics & Communication Engineering

Experience

Feb 2022 - Present

Product Manager/Owner – AI & Digital Solutions

FlyTech Solution – Noida, India

Owned product backlog and delivery roadmap for multiple AI-driven platforms across HRMS and E-commerce domains
Defined and delivered AI-powered Employee Self-Service Chatbot integrating HR workflows; automated 45% of query load and improved response time by 50%
Led design of AI-based Personal Shopping Assistant using recommendation algorithms and NLP-driven intent classification; improved engagement by 15%
Partnered with design, analytics, and development teams to optimize conversational flows and enhance customer journey efficiency
Drove iterative delivery using Agile and Scrum frameworks, achieving >95% on-time sprint completion rate
Increased customer satisfaction scores by 20% through optimized conversational experiences
Led multi-disciplinary teams across AI, analytics, and design, ensuring product-market fit

Jan 2017 - Jan 2022

Business Head

RTL Technologies – Noida, India

Oversaw client delivery and recruitment operations for US-based clients projects
Gathered business requirements and optimized internal ATS workflows to enhance recruiter efficiency
Managed a 50+ member cross-functional team, ensuring alignment with client goals and SLAs
Collaborated with engineering teams to improve recruitment analytics and reporting dashboards
Boosted recruiter productivity by 20% and compliance tracking by 35%
Drove 40% client growth and strengthened long-term US partnerships

Jul 2014 - Dec 2016

Project Head – Electronics Product Development

Three X Electronics – New Delhi, India

Headed development of starter relays, CDI units, ignition coils, switches, and assemblies, expanding product portfolio by 20%
Enforced quality protocols, achieving 95%+ first pass yield and reducing rework costs
Negotiated supplier contracts, lowering material costs by 10–15% and improving lead times by 25%
Drove product launches with sales teams, boosting new product sales by 30% YoY

Projects

🏥 HRMS Platform

Hospital-Focused HRMS Platform

Healthcare Workforce Management System - Comprehensive HRMS solution tailored for hospital operations, addressing unique challenges of hospital workforce management.

Key Features Delivered:

Vendor Management System: Client job posting, vendor notifications, multi-round interviews, BGC with color-coded clearance, onboarding with asset management
Payroll Management: Healthcare-specific pay structures, shift differentials, integration with billing systems, tax calculations
Advanced Attendance Tracking: Biometric integration, real-time monitoring, compliance tracking, automated log generation
Intelligent Leave Management: Multiple leave types, automatic coverage scheduling, healthcare labor law compliance
Smart Staff Scheduling: 24/7 shift planning, skills-based assignments, emergency protocols, smart push notifications
Additional Modules: ATS, LMS, Timesheet management, Infection control, Fatigue management, Claims & Insurance, NDIS compliance

Impact & Results:

✅ Streamlined operations for 5+ healthcare facilities
✅ Reduced scheduling conflicts by 60%+
✅ Improved compliance tracking efficiency by 50%
✅ Enhanced staff satisfaction through transparent scheduling

HRMS Healthcare Workforce Management Compliance API Integration

🤖 AI Chatbot

AI-Powered Employee Self-Service Chatbot

Intelligent HR Assistant - AI-driven chatbot automation for seamless employee self-service, enabling 24/7 capabilities and reducing HR workload.

Core AI Capabilities:

Smart Leave Request Processing: Natural language understanding, automated approval workflows, calendar integration
Intelligent Payslip Queries: Instant payslip generation, salary breakdown explanations, tax clarifications
Interactive Onboarding Support: Guided orientation, document collection automation, policy Q&A
Dynamic HR Policy Guidance: Context-aware recommendations, real-time updates, multi-language support

AI Technology Stack:

Natural Language Processing (NLP) for query understanding
Machine Learning models for intent recognition
Integration with HR databases and systems
Analytics for continuous improvement

Impact & Results:

✅ 40%+ reduction in HR department workload
✅ 24/7 availability for employee queries
✅ 85%+ query resolution without human intervention
✅ Reduced response time from hours to seconds

Conversational AI NLP Machine Learning HR Automation

🛍️ Shopping Assistant

AI-Powered Personal Shopping Assistant

Luxury E-commerce Conversational Commerce Solution - AI-powered assistant to guide luxury ecommerce customers with product discovery, gifting ideas, and styling recommendations.

Key Features:

Conversational Commerce: Natural language product discovery, personalized gifting recommendations, styling and fashion advice, seasonal collection highlights
Smart Integrations: Product catalogue integration, CRM connectivity, browsing history analysis, purchase behavior tracking
Personalization Engine: Customer preference learning, dynamic product suggestions, seasonal and trend-based recommendations, high-end customer experience optimization

Impact & Results:

✅ Boosted customer engagement and premium basket conversions by ~15%
✅ Strengthened brand positioning through high-touch digital experiences
✅ Enhanced luxury shopping experience with personalized interactions
✅ Improved product discovery for seasonal collections

LinkedIn Learning

August 2025

Achievements

Be10x AI Tools Mastery Program Achievement

The Be10x AI Tools Mastery Program has been a transformative experience that has significantly enhanced my professional capabilities in AI-powered product management and opened new avenues for growth. Through comprehensive learning modules and hands-on practice with cutting-edge AI tools, I gained deep insights into how artificial intelligence can be leveraged to drive product innovation, improve customer experiences, and optimize business processes.

The structured curriculum, combined with expert guidance on AI tools and their practical applications, enabled me to master complex skills that I can now apply effectively in my role as a Product Manager. This program has particularly strengthened my ability to integrate AI solutions like chatbots, NLP technologies, and recommendation engines into product roadmaps. The impact extends beyond technical knowledge—it has instilled in me a strategic mindset that helps me approach product challenges with innovative AI-driven solutions, ultimately enhancing my ability to deliver scalable, intelligent products that drive business value.

Interests & Hobbies

🏏

Corporate Leather Ball Cricket

I love playing corporate leather ball cricket, which combines my passion for sports with professional networking and team building.

✈️

Travelling

Exploring new places, cultures, and experiences is one of my greatest passions. Traveling broadens my perspective and inspires creativity.

🚗

Car Driving

I enjoy the freedom and adventure that comes with car driving, whether it's road trips or exploring scenic routes.

Let's Connect

Get in Touch

I'm always open to discussing new opportunities, collaborations, or just having a conversation. Feel free to reach out!

📧 lakhan.rajputaipm@gmail.com

📱 +91 9690902424

📍 Noida, India

Hi, I'm Lakhan Singh

About Me

Skills

Product Ownership

Conversational AI

Customer Experience

Agile/Scrum

Analytics & Insights

Leadership

Education

Bachelor of Engineering (B.E.)

Experience

Product Manager/Owner – AI & Digital Solutions

Business Head

Project Head – Electronics Product Development

Projects

Hospital-Focused HRMS Platform

Key Features Delivered:

Impact & Results:

AI-Powered Employee Self-Service Chatbot

Core AI Capabilities:

AI Technology Stack:

Impact & Results:

AI-Powered Personal Shopping Assistant

Key Features:

Impact & Results:

Certifications

Generative AI Overview for Project Managers

Advanced Business Analysis

Electronic Arts – Product Management Job Simulation

Fintech Product Management Bootcamp 2025

J.P. Morgan – Quantitative Research Job Simulation

Super Certified

AI Agents for Product Leaders

AI for Product Management

Become a 10x Product Manager with ChatGPT & Generative AI

Generative AI for Product Managers

Microsoft Copilot: The Art of Prompt Writing

Product Discovery Certification

Product Management Basics Certification

Prompt Engineering: How to Talk to the AIs

Radical Product Thinking: Vision Setting

Technical Product Management

Achievements

Be10x AI Tools Mastery Program Achievement

Interests & Hobbies

Corporate Leather Ball Cricket

Travelling

Car Driving

Let's Connect

Get in Touch

Chat Assistant